Merchandise Concepts Resources

Make Your Business Contagious!

Don’t you want your customers to do whatever they can to get whatever you’ve got? Discover what makes your customer “look” even before they get to your store. You'll see why having a laser focus on the areas of marketing, service, and creating a customer “experience” is the future of retailing. Being contagious isn’t a bad thing anymore! $14.95

Surprising Secrets of Mystery Shoppers

Are your employees attracting customers or driving them away? How would your business fare if a mystery shopper came snooping today? Corporate leaders front line managers and hourly employees will find insights in this book that can positively affect productivity, customer relations and bottom-line profits. $14.95

How To Take An Accurate Retail Inventory
180+ Checkpoints That Will Help Reduce Your Shrink!

Make sure the “profit dollars” you think you are making, actually make it to the bank! The 180+ tips contained in this high-powered e-book are a compilation of over 37 years of experience from retail inventory specialist, Jerry Obarski. You’ll find your next inventory easy, accurate,and with more money in your bottom line! You can’t afford not to get this! $59.95

Conversations On Customer Service & Sales

Sit down with Anne and 12 of America’s preeminent experts on customer service and sales, including Brian Tracy!  You’ll get a leg up on your competition and jump start your success. $19.95

Applied Retail Mathematics

Do you really understand what makes a retail business survive? Or are you only interested in what a computer printout tells you? This easy-to-understand workbook shows the true “retail math basics” of profit and loss, markup, markdowns, planning sales and stock levels, open-to-buy, how to calculate turnover and even a simple form to use to take a periodic inventory. It’s not just 2+2 anymore! $24.97

What Customers Wish You Knew

Finally a training program you can't afford not to have! This is a just released interactive customer service and sales training program for frontline employees and their managers. By using the hands on “Leaders” guide, you and your employees will discover:

• Your personal behavioral style and how that
  affects everything you do.
• Why your greeting skills can either drive customers away or keep them coming back.
• Problem solving sales skills that can easily turn a
  “one-item” sale into a multi-item sale, every time.
• How much it “costs” a company to lose one customer and how to avoid that pitfall.
• The “Top 10” things you need to do in your organization to improve your repeat and referral business.

Bonus - You’ll receive the Leaders Guide FREE with this program. It is full of the answers and activities you need to conduct your very own successful training program!

Plus - You’ll also receive a FREE CD with hard to get mystery shopper forms that you can customize for your own “snoops.”

Plus - You receive the most requested, “10 Big Secrets to Giving Mystery Shopper Feedback and Getting Positive Change Back” FREE to use as a motivational tool with your employees.

Don’t pass up this newly released program for your business! $297

Catch the Eye of the Gen Y - Audio CD

They are a big part of your customer base and work force... the 18 to 25 year olds. They’re entering the work force and on their first jobs. Do you know how to sell to them or how to manage them? They’re not like their older siblings and successful retailers will have to carve out a niche to lure them. Listen to this informative interview with Retail Customer Service Expert, Anne Obarski, as she explains how to “Catch the Eye of Gen Y!” $14.97

Special Limited Time Offer: A Bucket of Anne!
Save over 50%

Many Progressive Companies have recognized the value of Anne’s information – a number of which have ordered all of her powerful material. For these aggressive customer service professionals, Anne has assembled everything... all of her valuable advice into “A Bucket of Anne!”

You’ll get everything above, plus six powerful Behavioral Assessments (a $300 value!). These time-tested and proven tools provide solutions for today’s business challenges relating to selection, satisfaction and development of a company’s biggest asset – people. Behavioral knowledge will empower both the manager and employee to take action towards effective communication in the workplace.

You’ll get over $700 worth of Anne's impactful customer service advice, all for only $347… a savings of over $350! This is a limited time offer.