Surprising Secrets of Mystery Shoppers

Are your employees attracting customers or driving them away? How would your business fare if a mystery shopper came snooping today? Corporate leaders front line managers and hourly employees will find insights in this book that can positively affect productivity, customer relations and bottom-line profits.

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Real WORLD Customer Service Strategies
That Work

Anne and eleven other dynamic experts share in a power-packed collection of insights and strategies of which Customer Service Strategies really work! No theoretical principles here. These experts share from the trenches what you need to know to keep your customers coming back.

$19.95 Add to Cart

Conversations On Customer Service & Sales

Sit down with Anne and 12 of America's preeminent experts on customer service and sales, including Brian Tracy!  You'll get a leg up on your competition and jump start your success.

$19.95 Add to Cart

Mystery Shopper Tips Booklet with CD

Solve the mystery of being a Mystery Shopper. Your learn the 60 Training tips to make you a super snoop! You'll also learn what keeps some shoppers busy and why others don't get hired! This tips booklet comes with sample shopper "forms" if you want to start your own "mystery shopper business" or keep an eye on your own business!

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Applied Retail Mathematics

Do you really understand what makes a retail business survive? Or are you only interested in what a computer printout tells you? This easy-to-understand workbook shows the true "retail math basics" of profit and loss, markup, markdowns, planning sales and stock levels, open-to-buy, how to calculate turnover and even a simple form to use to take a periodic inventory. It's not just 2 + 2 anymore!

$24.97 Add to Cart

What Customers Wish You Knew

Finally a training program you can't afford not to have! This is a just released interactive customer service and sales training program for frontline employees and their managers. By using the hands on "Leaders" guide, you and your employees will discover:

• Your personal behavioral style and how that affects everything you do.
• Why your greeting skills can either drive customers away or keep them coming back.
• Problem solving sales skills that can easily turn a "one-item" sale into a multi-item sale, every time.
• How much it "costs" a company to lose one customer and how to avoid that pitfall.
• The "Top 10" things you need to do in your organization to improve your repeat and referral business.

Bonus - You' receive the Leaders Guide FREE with this program. It is full of the answers and activities you need to conduct your very own successful training program!

Plus - You'll also receive a FREE CD with "hard to get" mystery shopper forms that you can customize for your own "snoops".

Plus - You receive the most requested, "10 Big Secrets to Giving Mystery Shopper Feedback and Getting Positive Change Back" FREE to use as a motivational tool with your employees.

Don't pass up this newly released program for your business!

$297 Add to Cart

Articles That Address YOUR Needs!

Are you frustrated when looking for an article you need for your newsletter or as a "meeting starter" with your employees? This special report will fill those exact needs. Anne has compiled 12 free articles for your use in any of your publications. These sales, service and communication centered articles are just what your audiences need to hear!

$12.97 Add to Cart