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Make Your Customer Service Contagious!
Anne says the word about your new "infectious"
garden center business will spread rampantly through
your people, promotion, productivity, performance,
and leadership. Learn the enviable skills to becoming
contagious on purpose and your loyal customers will
be proud to spread the good word about your garden center. $14.95
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Make Your Business Contagious!
Don’t you want your customers to do whatever they can to get whatever you’ve got? Discover what makes your customer “look” even before they get to your store. You'll see why having a laser focus on the areas of marketing, service, and creating a customer “experience” is the future of retailing. Being contagious isn’t a bad thing anymore! $14.95
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Surprising Secrets of Mystery Shoppers
Are your employees attracting customers or driving them away? How would your business fare if a mystery shopper came snooping today? Corporate leaders front line managers and hourly employees will find insights in this book that can positively affect productivity, customer relations and bottom-line profits. $14.95
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How To Take an Accurate Retail Inventory
This 188 point checklist will help you prepare for and take an accurate retail inventory. You'll get tips on the decisions and responsibilities that are needed, instructions and supplies, inventory preparation, tips for accurate physical counting and final reconciliation. What you might be missing in not taking an accurate inventory could be costing you $$$. $19.95
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Conversations On Customer Service & Sales
Sit down with Anne and 12 of America’s preeminent experts on customer service and sales, including Brian Tracy! You’ll get a leg up on your competition and jump start your success. $19.95
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Applied Retail Mathematics
Do you really understand what makes a retail business survive? Or are you only interested in what a computer printout tells you? This easy-to-understand workbook shows the true “retail math basics” of profit and loss, markup, markdowns, planning sales and stock levels, open-to-buy, how to calculate turnover and even a simple form to use to take a periodic inventory. It’s not just 2+2 anymore! $24.97
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Returns and refunds will be promptly handled within 30 days of purchase |
