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| Contact Us Today! |
| E-mail: anne@merchandiseconcepts.com |
| Phone: 636.922.2695 |
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| Address: 44 Jacobs Creek Circle St. Charles, MO 63304 |
Bring Anne In!...
Training
that is educationally based,
motivationally driven, and
customized for you every time!
Beginning with personalized information through assessment profiles or mystery shopper feedback, we will focus on encouraging the desired behaviors you want and pinpointing areas you need to improve in the areas of customer service or retail selling.
For Your Training Needs ...
This customer service and retail sales program can be conducted as a whole day of training or two half day training sessions. Each attendee will receive our "What Customers Wish You Knew" training workshop materials, a personal assessment and hands-on training activities that will reinforce their new skills.
Your employees will be able to:
-
Recognize behavioral traits in others to improve your customer service and retail sales skills.
-
Learn why first impressions count! Your customer's notice.
-
How to greet "on purpose". More than "Are You Finding Everything OK?"
-
Why listening skills help them to be a better "problem solver" and increase sales.
-
Discover selling skills that your customers will respond to! Learn the critical retail sales skills to keeping your customers coming back.
You'll
receive a leaders guide with activities and a step-by-step
ideas of how to maximize this front-line retail sales training workshop!
BONUS: You'll also receive sample Mystery Shopper forms so you can conduct your own "shops" and discover the clues to what your retail customers actually "see"!
Plus...
You'll also receive our "10 BIG Secrets to Giving Mystery Shopper Feedback and Getting The Change You Want" to help you in your employee review process! Visit our store
Let us be your eyes and ears when it comes to what your customers are really saying and maybe thinking!
We'll customize your customer service and frontline sales training program so that you can focus immediately on what your customers wish you knew when it comes to sales and service!
Click
here to learn more about AnneObarski.
Click here to see our new interactive video
webpage
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