Anne M. Obarski
Executive Director


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E-mail: anne@merchandiseconcepts.com
Phone:
636.922.2695

Fax: 
636.922.2696

Address:
44 Jacobs Creek Circle
St. Charles, MO 63304

 

 

Article Archive:

Current Article

If you would like to use any of these articles in your publication, please do so -- they're FREE!

We do, however, ask that you email us and tell us in what publication you will use it and when it will be published.

We also request that you use the bio at the end of each article (and photo if you wish) and mail us a copy of the publication once published.

If you are in need of additional articles, additional expert contacts or are looking for fresh article ideas, please call or e-mail. We'll be glad to accommodate you!

It's Not Your Father's Customer Service Anymore!

"Hello, Your Paycheck is Calling—  Your Phone Skills Can Market Your Unique Brand"

A New Years Resolution You Must Keep!

Holiday Countdown!
6 Critical Questions That Could Make or Break Your Season!

Growing a Healthy Margin: How to Focus on Your Business and Personal Bottom Line!

Customers are US! The Golden Rule of Customer Service!

Cleanliness is in the Details

Business Love Lessons
How To Steal Your Customers Heart Away!

Big Advertising Strategies on a Small Business Budget!

Why am I Always in the Wrong Line?
Efficiency = Happy Customers!

Train Your Employees to Retain Them! - Retailing 101

Your Customers are Cranky! Three Proven Ways to Fix Their Frowns!

Big Advertising Strategies on a Small Business Budget!

Should I Have My Company "Mystery Shopped"?  —
4 Clues for Success and the One That Could Sabotage Your Program!

No Customer Left Behind! Three Ways To Guarantee Your Service Gets A Passing Grade

Christmas in July - Critical Tips to Wrap Up a Successful Year!

Are You Driving Customers Away? What's Holding You Back from Delivering Great Customer Service?

Is Your Staff "Contaminated?" Three Ways to Stop it from Spreading!

Take Your Customer Service Personally!

The Critical Ingredients for Great Customer Service and the One That Might Be Ruining Your Business Recipe!

The "Top 10" List for Great Customer Service - and the ONE That Most Companies Ignore!

Words Your Customers Want to Hear (and They Aren't "May I Help You!")

Most Retail Companies are Dead Wrong about Customer Service!

Are Customers Worth It? If You Don't See It - We Don't Have It!

Mom Said So, FOUR Keys to Productive Customer Service!

Retail Business is Show Business!

Business Survival Tips To Keep Your Business Lights On!

If You Clean My Superwoman Outfit, You Should Know My Name

Retailing Tips to Grow Your Bottom Line

Treat Me Like An Old Bag! Please!

Old Fashioned Customer Service, Please!

Retail Food For Thought

What "Retail Snoops" Wished Store Management Knew!

Smile, It's a Customer!

Try The Vest On For Size

Four Proven Ways To Get a Grip on Great Retail Employees!

Clothes May Make the Man but Clothes Do Not Make a Customer

Greeting: Non-Negotiable #1

What Does Your "Packaging" Say About You?

How to Bounce Back from a Sales Slump

Get to the Point!

Five Questions You Must Ask About Your Business

Five Questions You Must Ask About Your Customer Service

 

Anne M. Obarski is "The Customer Service Spy!"   As a professional speaker and trainer, Anne will work with your company to provide you with the clues to keep your customers coming back.  Anne presents keynotes, break-out sessions and customized training, nationwide, in the area of customer service.  You'll want her two new books, "Surprising Secrets of Mystery Shoppers" and "Real World Customer Service Strategies That Work".
For a limited time get her free, "10 Big Secrets to Giving Mystery Shopper Feedback and Get the Changes You Want", by faxing 636-922-2696 on your letterhead and write the words, BIG SECRETS.  For more info go to: www.merchandiseconcepts.com or email Anne at anne@merchandiseconcepts.com.

Current Article from Anne Obarski

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