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• Published Author
• Professional Speaker & Trainer
• Past President
  National Speaker's Associations  
  Pittsburgh Chapter
• Adjunct College Professor

• How great communication skills can build your business and the one that could ruin it if left untrained.

• How to avoid hiring the people that will never be an asset to your company.

• Why a few "cranky customers" can be a gift to your business!

• First impressions count! How you look and sound could send your customers out the door.

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